The case of failed VSS backups on Windows Server 2012 with KB2996928 & KB3000853

01/02/2015

By: Netanel Ben-Shushan & Yaniv Totshvili Special thanks to Mr. Kobi Ghan for allowing us to share his issue and take screenshots.   Background and Symptoms On a customer environment which running Windows Server 2012 and Exchange Server 2013 at Database Availability Group (DAG) for short we found that Volume Shadow Copy Service (VSS) not truncating Exchange transaction logs. The customer backing up his DAG environment using NetApp SnapManager for Exchange (SME). We found no VSS-related errors on operating system, so we start investigating… First, we tried to uninstall NetApp SME (since there are no VSS errors at the Event Viewer) and try taking backup using...