Microsoft future healthcare vision – boom, biga boom UX troubles…

7 ביוני 2008

3 תגובות

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About a week ago, Microsoft healthcare division put a lot of money into their future vision. The results are: cool SF promo, real big UX troubles. Let’s try to understand why

Fellow young pre-diabetic girl runs somewhere in wide, while big physiologist brother is watching her on 15” e-paper monitor with big box for something over it. He also typing on rubber keyboard in his table. Good idea, especially if he has coffee, that can split to it.

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He has only 5 qualified patients to follow and their are not sorted anyhow. But who cares, maybe in the future we’ll have 20% of physiologists in the world.

In the future we’ll not have standard keyboards. All of them will be flat and chunky with huge circle in upper right corner instead of Enter (have you ever tried to blind type with absolutely flat keyboard? I’m suffering from this every day with my Windows Mobile.

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But who cares about flat keyboards, when we’ll charge business cards and have only IPhones at home. We do not really have to use it as music player for jogging. Ah, and other thing, all our power supplies will be wireless, but we still need plates to put all devices into.

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Wee! We’ll have Vista start button in upper left corner. Under it we’ll have some kind of mail client and them Internet Explorer. Well call button will be the smallest one in bottom left. Also, the default screen of our mobile phones will show cool graphs.

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But phone is still small device, we’ll have to turn it in order to switch TV on. Also we’ll have huge tumbler button (flat) to do something useful with TV.

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When we’ll want to see good film, one of our physiologists will appear from inside email message to show us two really useful graphs of  “Qualifying range” of something. Also we are not really using email (we have only 5 messages for 3 month). Another problem is computer clock it seemed to be very broken (weather outside is very very good for 12 February). Please take a look onto user interface – emails without words, but very useful search block (we have no keyboards, remember) and Windows with IE hot buttons.

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Hospital

Endocrinologist Christian Kemp is very new there, thus he need map to find the way out. Well', let’s take into account, that he has a lot of work and computer builds routing path for him. But why to go through the walls?

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A moment after we’re understand why. This is the hospital for aliens from Men in Black II – green small aliens. So we should watch not to step over them. Also, the map on device shows absolutely different place. Treasure island?

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Even worth is to be patient. You should see front view of driving cars and all Medication Reminders. When the reminder appears, it has fast forward, fast backward and pause buttons (you have click it very quick – the car will stop, but reminder remains, so you have no way out). Maybe if we’ll not have medication on time those cars become real and ride over us.

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The bad news is, that all drugs looks absolutely the same. The only difference is the color of ellipse under it. If you’re suffering of daltonism, you’ll dead!

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But this is not all. You have to move tube for perception to appear. Then all you have to do it to click it, wait, that take it again and take drug. Extremely user friendly technology.

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 Then, when endocrinologist finally found us he should look for something very strange. However X-rays of his device always how the exact place of his stuff. Wait a minute! It was 3:12 PM when we begun the hide and seek with Christian. It was 3:14 PM when the patient took his drug. Now Christian’s devices shows 3:12 PM again. Well another broken clock. Also his device has small horizontal and vertical offset. Also it makes another things to appear. Look into right upper corner of the imag

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How Christian had to go out for smoking with the device. It’s 3:24 PM, when he begun to check Alex Roland’s eye. Also instead of looking into monitor near Alex’s bed (where car was), Christian trying to look into the hole in opposite side of the tube device he found. What he smoked?

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Finally the doctor found anomaly and adjust something with stylus to show Alex. Now he (Alex), probably know his chances to be cured.

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Now in his room, all Chris has to do is to shrink something to turn 67.8% of effectiveness into 84.2%. Very cool, especially when all other numbers (at right) had not been changed.

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Now they should told the girl from the first scene about her chances. Well, all of them already know about her. More, then this they used Alex’s eye test results to make the right decision (everything happens momentarily, it’s 8:24 PM in device’s clock).

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Now all we have to do is to turn off everyone and put doctor’s device to changing on cabinet door. The battery is really low (about 80%) and no one cares about patients privacy. A moment after the battery is full again, but device turned into door sign.

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Now the girl come to visit the doctor (he told, her, that she has about 80% of chances not to see cars near hospital bed). But in order to be identified and get right directions, she should not wash her hands for a while. This way thumbprint scanning will work.

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Then she should choose what card to use. Really strange is not the card the same?

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Now just swipe a card to get directions (we already identified twice)?

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Not really, now we have to type something. We’ll we have not. It types itself.

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Now first “OK” will confirm our details (don’t we really know it?) Then we should choose why we come here.  This “mini-hospital” provides only four types of services: Flu diagnosis (very important in sunny February), hemoglobin A1C (that’s why she here), Mononucleosis (abnormal increase of while blood cells in blood) and pregnancy testing. All this for $25 only. Cool hospital.

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But actually she does not need tests. She already has prescription for 80mg oral hypoglycemic for $20 only. Thus she can pay immediately. Wait don’t she need to change cards in wallet? The machine become smarter.

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Now all she has to do is to find way out (do you remember labyrinths in this hospital?)

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Very cool CF film, but it’s very unreal and prognoses us bad User Experience in the future…

Have a nice day and be good people.

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3 תגובות

  1. Regular reader10 ביוני 2008 ב 10:09

    Sorry, I fail to see the humor in you comments. The video presents ideas not solutions.

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  2. Tamir Khason10 ביוני 2008 ב 10:22

    Regular reader, even with ideas, presented in this video, there are a lot of user experience problems. If MS cannot see those problems, it might be harmful for future solutions.

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  3. Dotmad10 ביוני 2008 ב 14:10

    I agree.
    You start with ideas, but if you don't refine them from the beginning you end up creating a solution according to these ideas, and than you get UI hell…

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