Microsoft Dynamics 365 – Send SMS using Flow

Tuesday, May 2, 2017

Looking at the list of traditional CRM activities I always miss the SMS, being a common and effective type of communication between organizations and customers. Sending SMS triggered by Microsoft Dynamics 365 events (e.g. Case created) used to be a developer’s task. You had to write Plugin or Custom Workflow Activity code to access the SMS provider web service and maintain it as endpoints sometime change. With Flow you can integrate applications in a declarative manner so an event in one application will trigger an action in another application along with custom conditional logic and even wait...
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