Reviving Microsoft Dynamics CRM 2011 Activities using Process

Monday, December 31, 2012

Microsoft Dynamics CRM 2011 UI does not enable users to reactivate Activities. Once an activity such as Task is completed, it can not be re-opened, although users may add notes and attachments to it. I can think of a business scenario in which a user is required to reactivate a Task. Maybe it is incomplete although reported as completed, or maybe reported completed by mistake. In this scenario, a Process can be used as Processes can change completed Task state from ‘Completed’ to ‘Open‘. You can set a manual Workflow rule to do just that....
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