When I was a novice in the Microsoft Dynamics CRM world I didn’t think much about professional frontal courses as I felt they did not bring real life experience and there for didn’t give me useful tools.
Nowadays, as I am training CRM 4.0 courses I put much emphasis on actual implementation scenarios drawn from the various projects I was involved in. I also encourage my students to bring their clients or their own implementation issues to the discussion. This always makes the lecture come alive and the students fill they gain real knowledge and got good value for their money. That is what they came for.
The CRM 4.0 Customization & Configuration course is a mandatory course for CRM implementers on one hand and for CRM application managers at the customer end on the other. The course clarifies where the CRM 4.0 customization abilities end and where extension by development starts.
- As an implementer, it is crucial for you to understand the product’s features and abilities in order to suggest your customers with the best solution and to correctly evaluate the implementation efforts required on your behalf.
- As a customer, the ability to understand the features of the product you have purchased and to evaluate the solution your implementer suggests can help you reduce cost and tell a good implementation solution from a bad one.
I am instructing a new 3 days CRM 4.0 Customization & Configuration course starting next Tuesday (3.3.09), the course registration is still open. Can you afford not to be there?