SCCM is a system management enterprise application and among other features should, in my opinion, provide a strong and powerful remote tools solution. Unfortunately, SCCM 2012 is quite disappointing in that respect (In comparison to other tools), BUT , nevertheless, some features are worth noting…
The most significant change is the ability to create several different agent settings. You can create a new Remote tools definitions object , as an addition to the main settings, which can be applied to a specific Collections.
The default client agent settings require user permission
Create a new policy for your servers to avoid prompting users for remote control permission
- Create custom client settings
- Then assign the new settings to your servers` collection
- The result is shown at the bottom of the screen
To achieve the same goal in SCCM 2007 you need to create a configuration text file and then use the SCCM distribution mechanism to distribute it to the target collection.
Lock mouse and keyboard
You can lock the remote computer keyboard and mouse, to avoid user interference.
The return of the Ctrl+Alt+Del Key
SMS2003 Remote Tools included the Ctrl+Alt+Del Key sequence, and you could press it without being disconnected, but this feature was removed from SCCM 2007. the sequence is back, but differently :
SMS 2003 enables you to control a remote machine even if it is in a lock or logoff state.
User permission might be required according to policy
On SCCM 2012 the message box will appear only if the user is logged on, if the remote computer is in a logoff/lock state, remote controlling the machine does not present a message box, thus potentially leaving the user unaware to this act, and raising a couple of security and privacy issues. .
You can still configure your client as in SCCM 2007 meaning, Someone must be logged on the remote computer in order to take control.
New security feature
A colleague, from Linkedin, brought to my attention, that Microsoft added a new security feature – If the remote computer experience a network disconnection the workstation will automatically lock down.
- Improved copy and paste support between the host computer and the remote computer.
- Remote control supports connecting to computers with multiple monitors.
- The Remote Tools notification bar is visible on client computers, so the user knows that the session is active.
Keyboard Shortcuts for the Remote Tools
|ALT+Page Up||Switches between running programs from left to right.|
|ALT+Page Down||Switches between running programs from right to left.|
|ALT+Insert||Cycles through running programs in the order they were opened.|
|ALT+Home||Displays the Start menu.|
|CTRL+ALT+End||Displays the Windows Security dialog box (CTRL+ALT+DEL).|
|ALT+Delete||Displays the Windows menu.|
|CTRL+ALT+ “-“||Copies the active window of the local computer to the remote computer clipboard.|
|CTRL+ALT+”+”||Copies the entire local|
Use the “+” and “-” keys on the numeric keypad
- A simple way to control remote stations not part of an Active Directory Domain
- Chat (not as a part of the net meeting)
- Function key definition
- Customable Message box (supporting different languages)
- Customable event logging (let the customer decide which events to capture)
- Automatic reconnect (option) after reboot/network error
- Disconnect options button (disconnect and logoff/lock/reboot…)
- Session recording
- Toolbar (Remote tools 2003 had such toolbar)
- configuration option for file transfer mechanism
- and more …