How to send emails right to left from Microsoft CRM via Exchange

In Microsoft CRM when working with right to left languages such as Hebrew, by default emails from CRM are sent by Exchange as plain text emails. This causes problems when sending emails with languages that are aligned to Right.

The most easy way to solve this issue is to create the email text in Word and copy the text from Word to the email in the CRM. By doing so, the hidden tags that are in word are copied to the CRM, so the CRM knows the email direction. Another way to solve this issue is to go to the Exchange system manager.

1. Open the Exchange system manager

2. Go to Internet message format in Global Settings

3. Set the message format to HTML.

This should solve the issue. Good luck.

Niv Hess

http://taniv.co.il