How to configure Remote Assistance to not prompt for user permission

Assuming this does not violate any of your internal security policies and procedures, and assuming you have control over the files contained on your XP workstations, you can make changes to 2 files to eliminate the end-user prompts asking for permission when using Remote Assistance to XP workstations.

If you wish, you could modify just 1 of the files. For example, retain the initial prompt asking for the access, but disable the Take Control prompt. Or vice versa.

Procedure: On the TARGET client computer, modify two files:

File #1

Change Helpeeaccept.htm to eliminates the initial "Would you like to give <user> access to your computer?"

%windir%\pchealth\HelpCtr\System\Remote Assistance\helpeeaccept.htm

at about lines 156-158
--------original---------
btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
---------------------------

--------new------------
btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
DoAccept();
-----------------------------

File #2

Change TakeControlMsgs.htm to eliminates the prompt after the expert clicks "Take Control", "Do you wish to let <user> share control of your computer?"

%windir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\TakeControlMsgs.htm

Lines 25-29, change from
---original------
alert( L_ERRACCESSDENIED_Text );
return;
}
return;
----------------

-----new--------
alert( L_ERRACCESSDENIED_Text );
return;
}
onClickHandler(0)
return;
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