New user does not show up in GAL
Scenario: You’ve created a new user (or any Exchange recipient that should show up in Exchange Address Books/GAL), but the recipient does not show up in the GAL in Outlook
In Exchange Server 2007, the OAB can be updated using the following command from the shell:
Update-OfflineAddressBook "Name of Address Book"
To update all OABs:
Get-OfflineAddressBook | Update-OfflineAddressBook
- On the client go to Outlook 2003/2007 | Tools | Send/Receive | Download Address Book….
- Uncheck Download changes since last Send/Receive
- Make sure Download Full Details is checked
- Click OK, wait for the download to complete (depending on your bandwidth and size of OAL, this may be close to instant, or it may take a few minutes)
- Check if the user appears in the GAL
Modify the OAB generation schedule: The OAB update interval can be modified to have Exchange update it more frequently, depending on your environment.
Alternatively, you can wait till after Exchange has updated the OAB.
more about this problem in this links
http://blogs.msdn.com/dgoldman/archive/2007/03/08/how-to-use-oabinteg-s-oabfldcheck-and-proxytest-to-find-oab-issues.aspx
http://blogs.msdn.com/dgoldman/archive/2006/06/19/636996.aspx