IE Crash when opening an Office document from Sharepoint (Moss)
IE Crash when opening an Office document from SharePoint (Moss)
Problem
Now, first of all take into consideration the fact that this ALSO includes the following scenario: You have a SqlServer Reporting Services Website, and you created a SharePoint list which contain links to the reports, now the links are really to the EXCEL export type of the report, so in essence their like Office Excel documents ( go figure :( )
Solution 1:
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Do a search for "owssupp.dll". There should be more than one instance of it on the C:
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Delete all instances of this file from the hard drive (You will need administrator rights)
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Go to the Control Panel>Internet Options>Advanced {tab} > Reset Internet Explorer settings (click reset)
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Run the Office Diagnostic Tool: Start>Programs> Microsoft Office > Microsoft Office Tools > Microsoft Office Diagnostic Run the tool When the tool is finished running, you should be able to open Microsoft Office documents in SharePoint
Solution 2:
The official MS KB's are http://support.microsoft.com/kb/833714 (can't open, no compat app), http://support.microsoft.com/kb/938888 (IE crash).